Refund policy
Last updated: August 13, 2026
Returns
JS Games accepts return requests made within 30 days after the order is delivered. Returns are accepted for eligible items whether the item is damaged, defective, incorrect, materially different from its description, or simply no longer wanted.
To be eligible for a return, the exact item purchased must be returned in the same condition in which it was received, without additional damage or alteration. The return must include all parts, accessories, inserts, and original manufacturer packaging that were included with the order or shown in the product listing. An order number or other proof of purchase is also required.
Because we specialize in used and vintage products, items may show age-related wear, discoloration, cosmetic imperfections, or other condition details disclosed in the listing and photographs. A condition issue clearly disclosed before purchase is not considered an undisclosed defect, but the item may still be returned under our general 30-day return policy.
Starting a return
To request a return, email help@jsgames.us within 30 days after delivery and include:
- Your order number
- The item you wish to return
- The reason for the return
- Photographs of the item and shipping packaging if it arrived damaged, defective, or incorrect
If the return is accepted, we will provide a prepaid return shipping label and instructions. Returns must be mailed to:
JS Games
PO Box 354
Hendersonville, NC 28793-0354
United States
Please do not send an item back without first requesting a return. Unauthorized returns may not be accepted or properly associated with your order.
Return shipping and fees
JS Games provides a prepaid return shipping label for accepted returns. We do not charge a restocking fee.
If the return results from an item arriving damaged, defective in a way that was not disclosed, materially different from its description, or incorrect, the approved refund will include the item price, applicable taxes, and the original standard shipping charge.
For other returns, including buyer’s remorse, the approved refund will include the item price and applicable taxes. The original shipping charge is not refundable.
Damaged, defective, or incorrect items
Please inspect your order promptly after delivery. If an item arrives damaged, defective in a way that was not disclosed, or different from what you ordered, contact us at help@jsgames.us. Retain the item, shipping box, and packing materials while we evaluate the issue. We may request photographs to document shipping damage or verify the item’s condition.
Order cancellations
To request cancellation of an order that has not yet shipped, contact help@jsgames.us as soon as possible. We will make a reasonable effort to cancel it, but cancellation cannot be guaranteed once fulfillment has begun.
If the order has already shipped, it may be returned after delivery under this policy.
Exchanges
Because most JS Games products are individual used or vintage items with only one unit available, direct exchanges generally are not possible. If you would like a different available product, return the original item and place a separate order.
Refunds
After we receive and inspect the returned item, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method within 10 business days after inspection.
Your bank or card issuer may require additional time to post the refund. If more than 15 business days have passed since JS Games confirmed approval of your refund, contact help@jsgames.us.